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„SER has been a reliable partner of ours for many years. The company is ready to step in with its innovative, customer-oriented approach whenever needed.”

Klaus Bentz, Chairman of FCA Bank Deutschland GmbH
FCA Bank Deutschland GmbH
CompanyFCA Bank Deutschland GmbH
Area of applicationRoll-out of the Doxis4 iECM suite with digital dealership records and SAP integration
IndustryBanks
Employees248
Turnover€2.1 billion
HeadquartersHeilbronn
IntegrationSAP, Microsoft Outlook and Office
Project scopeGermany and Austria
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FCA Bank: Best in class - Automotive financing with ECM from SER
Best Practice

FCA Bank: Best in class - Automotive financing with ECM from SER

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Brief Project Description

Initial situation

The car-finance bank FCA Bank Deutschland GmbH (formerly FGA Bank Germany GmbH) has been an SER customer since 1996. Since that time, all loan contracts, associated documents, correspondence, etc. relating to the business with the consumer have been stored in the SER archive. This replaced the microfiche archive. In 2014, in the course of migration to Doxis4, the latest SER product generation, three SAP systems (CRM, ECC and BS) were to be linked to the SER archive and the electronic dealership records system was to be implemented. The dealership records were kept on paper up to that point and stored in filing cabinets in the department. The objectives were to process all car-financing deals on the basis of electronic documents and to remove media discontinuities in dealership financing. Since all FCA Bank's paper documents are scanned by an external service provider, completeness has to be ensured. In other words, it has to be checked that all incoming paper documents have been scanned and archived.

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