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„Finally we can rely on the fact that our documents are kept up to date and can be found quickly.”

Peter Denninghoff, Corporate Development Manager at the LWL-Klinik Dortmund
Landschaftsverband Westfalen-Lippe
CompanyLandschaftsverband Westfalen-Lippe
Area of applicationElectronic records, archiving, auditing and KTQ handbook.
IndustryRegional authority
Employees16,000
HeadquartersMünster
Project scopeNine LWL hospitals in Westphalia

Brief Project Description

Initial situation

The new hospital manual was to provide employees at all LWL hospitals with access to electronic versions of all the documents required for their work at a central location. These included not just process descriptions but also auxiliary documents such as forms, templates for business correspondence, etc. In addition, the QM officers were to receive assistance with creating, publishing and updating the QM manuals. The time required to prepare for regular KTQ recertification was also to be minimised.

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