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Europe's largest

vendor for
ECM software*

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Recognized vendor

Listed by Gartner in the "Magic Quadrant for CSP" and by Forrester in the "Forrester Waves™ for ECM"

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Top 5

Among the top 5 software-only ECM vendors in the world**

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Enterprise Content Management with SER!

When a company aims to set new standards in its industry, “good enough” is never good enough. It has to take its customers' objectives and make them its own. It has to create technology and products that determine the course of technical development instead of just following it.

Doxis4 – Return on information

  • What is Doxis4 iECM?

    The Doxis4 iECM Suite's modular structure combines capturing, electronic archiving, document management, eRecords, collaboration functions, and task and business process management on a single, standardised, service-oriented enterprise content management platform. Doxis4 enables employees from all sites across the entire company to capture, manage, process, control, archive (in an audit-proof manner) and re-publish all information at any time, no matter what source or format it uses. Doxis4 solves all the challenges posed by vertical document-based information systems by providing access to all functions and information without redundancy. For more intensive integration, an open API architecture enables Doxis4 to be integrated into all business applications (ERP, CRM, HR, etc.).

  • What are the benefits of ECM?

    Experts estimate that up to 80% of company data is unstructured. By making this data available, ECM ensures that all information and documents can be used efficiently throughout the company. Users can make valuable savings of up to 30% of their time as a result of having quicker and easier access to information. What's more is that productivity increases significantly as a result of automating workflows and integrating information provisions into existing systems. Automated processes guarantee quality standards as well as ensuring compliance with legal specifications and regulations. A sustainable approach to the future relies on people not only managing information, but actively using it. And with Doxis4 providing the “return on information” (ROI) that is an absolute must for the information technology of today, it is clearly the ideal solution.

  • Areas of application for ECM

    From electronic archiving, document management and eRecords right through to business process management (BPM), the Doxis4 iECM suite offers a complete enterprise content management system on a single, standardised technology platform. Of these, the most common areas of application include electronic archiving and document management, contract and staff record solutions, automated inbound mail, and inbound invoice processing. And on top of all this, we have a whole host of additional ECM solutions available, so visit Products & Solutions to find out more. Doxis4 functions as a company platform which also offers departmental benefits. What this essentially means is that it finds applications across different departments and sites to handle paperwork-heavy business processes and make all relevant information available for business processes.

Electronic archiving

Audit-proof and legally compliant archiving, filing system management, virtualisation, ILM.

Document management

Management and processing of “live” documents, team tasks (collaboration), versioning, annotations.

Electronic records

Universal record solutions, information cockpit, dynamic folder, classification schemes, staff records, contract records, customer records and much more.

Processing inbound communication

Automatic inbound communication processing of post, faxes, emails, and specialised solutions, e.g. for invoice processing.

Business processes/BPM

Electronic processing, workbaskets for groups and individual employees, complex workflows, ad-hoc workflows.


ECM for Microsoft Office and SharePoint, SAP, MS Dynamics NAV and AX, universal interface for integrating into all system environments.

DER Touristik

With its Doxis4 solution, the group processes more than half a million incoming invoices automatically and archives all invoicing documents in an audit-proof manner in the SER archive.

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Westfalen Group

Doxis4 is the ECM platform used across the entire Westfalen Group. Over the past 15 years, the SER system has consistently been expanded, with the result that nearly all of Westfalen's departments and corporate divisions now work with Doxis4.

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Fraport AG

Fraport AG relies on Doxis4 for long-term archiving. The archive already contained 8.7 million documents with a total volume of 1.3 terabytes when the company switched to the current product generation.

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Ärztliche Verrechnungsstelle Büdingen

The Ärztliche Verrechnungsstelle Büdingen uses the archive, DMS, eRecords, workbaskets, workflow, Capture and SmartOffice Plus from the Doxis4 iECM Suite.

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DHL Express

Since 2010, DHL has relied on a uniform, company-wide DMS solution based on Doxis4 to create one of the largest commercial document archives in the world with the help of its partner, HP.

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EDEKA Nord manages information including plans, acceptances, contracts, and ongoing invoices for its markets in electronic property records with the aim of providing documents in a quick, simple and paperless manner.

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Dürr Dental AG

Dürr Dental has automated the processing of delivery notes and incoming invoices and has integrated the Doxis4 solution with the leading IFS ERP system.

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Weidmann Plastics Technology AG

Every year, the Weidmann group processes around 100,000 invoices for goods and services all over the world using the Doxis4 InvoiceMaster.

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SEW-Eurodrive relies on DMS archiving solutions, a globally networked, high-availability storage infrastructure and other SER solutions to optimise its processes all over the world.

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Randstad Germany

Randstad, the leading employment services provider in Germany, introduced the Doxis4 archive to archive more than 27 million personnel documents from the leading SAP Folder Management system.

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Deutsche Bahn AG

At Deutsche Bahn, Bahn Content Management (BCM), which is based on Doxis4, implements customer-specific applications for several thousand users across the group.

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Landschaftsverband Westfalen-Lippe

The LWL relies on integrated ECM from SER across all of its departments. It uses electronic records, archiving, auditing and the KTQ handbook.

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Eissmann Group Automotive

The Eissmann Group made the decision to use the Doxis4 iECM Suite from SER across the entire business.

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City of Göttingen

Göttingen City Council relies on eGovernment and has introduced records management with electronic records
and electronic complaint management from SER.

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Competence breeds efficiency

Our team comprises 550 employees with over 2,000 projects worldwide. Through our commitment and dedication, SER has become Europe's largest software vendor for enterprise content management (ECM)*. Our aim is to shape the office of the future, making it simpler, more efficient and more successful. And with over a million people worldwide already experiencing the benefits afforded by our solutions on a daily basis, we are well on our way to achieving this.

Discover more about SER

The SER sales division is made up of a strong and dynamic team. Over 50 experienced salespeople offer consultancy services and support both to SER customers and new prospects across Germany, Austria and Switzerland.

With 170 employees throughout Europe working hard to bring your ECM projects to life, the Professional Service division is SER's largest individual business area.