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Delvag Versicherungs-AG: Electronic claims records with workflow-supported settlement process with Doxis4 BPM

Best Practice

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Customer: Delvag Versicherungs-AG

Increased business volume at Delvag Versicherungs-AG, an insurance firm of the Lufthansa group for air travel, transport and reinsurance coverage, necessitated a measurable boost in efficiency in claims settlements, among other things. The heterogeneous records management system — part paper-based, part electronic — was to be replaced by a uniform digital record solution; business processes were to be supported primarily by workflows.

In our short best practices, read all about the successful collaboration between Delvag Versicherungs-AG and SER.

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