Increased business volume at Delvag Versicherungs-AG, an insurance firm of the Lufthansa group for air travel, transport and reinsurance coverage, necessitated a measurable boost in efficiency in claims settlements, among other things. The heterogeneous records management system — part paper-based, part electronic — was to be replaced by a uniform digital record solution; business processes were to be supported primarily by workflows.
In our short best practices, read all about the successful collaboration between Delvag Versicherungs-AG and SER.
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