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FCA Bank: Best in class - Automotive financing with ECM from SER

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The car- finance bank FCA Bank Deutschland GmbH has been an SER customer since 1996. Since that time, all loan contracts, associated documents, correspondence, etc. relating to the business with the consumer have been stored in the SER archive. In 2014, in the course of migration to Doxis4, the latest SER product generation, three SAP systems (CRM, ECC and BS) were linked to the SER archive and the electronic dealership records were implemented. An integrity check for scanned documents guarantees that all incoming documents are safely stored in the Doxsi4 .

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