SER's archive solution was carried out by the parent company Kalorimeta AG and managed through its self-developed invoicing system. Cooperation with a specific key account and its in-house departments made it necessary for ikw to have a cross- location process in place and access to documents to ensure that information would be available at the different locations at all times. The SER solution should support the electronic processing of process instances and special areas, providing a permanent way of retaining documents in electronic debtor records.
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