Case-centric DMS – digital from start to finish
Intelligently manage insurance documents and processes
References: Delvag, DEVK, Helvetia, Basler Versicherungen
Smart process support with Doxis4
The Doxis4 iECM suite supports insurance providers throughout case processing, from the initial applications to claims settlements. Industry-specific solutions can be deployed in all lines of business (LOB) — based on one technological platform.
Strategic solutions for insurance providers
- Location-independent access to digital records covering policy holders, policies, claims, and much more
- Digital, automated inbound mail processing
- Workflow-supported application and claims processing
- Contract management for all LOBs
- Integration into customer portals, ERP systems, claims management systems, Microsoft Office apps, email and correspondence management systems
- Collaboration with external specialists such as legal counsel, appraisers, etc.
- Fulfillment of legal guidelines regarding audit-proof document filing and storage
- Secure handling of personal data
Digital — from start to finish
Insurance providers are confronted every day with a high volume of documents. To handle this, they need a smart information management system. Doxis4 provides the solution: a cross-LOB digitalization strategy that covers everything from inbound mail to workflow-supported claims settlements. Our 550 employees are ready to provide you their proven expertise and know-how. You will receive the best possible support throughout every project phase — from one source and "Made in Germany".
Smartly managing insurance documents and processes
Expediency in processing starts already in the mail room. Doxis4's case-centric document management makes all documents digitally available at every location, regardless of where and in which format they arrive. Time-consuming routine tasks, such as assigning applications, inquiries and damage claims to the appropriate case worker, are handled by automated workflows. As a result, case workers get all the information they need on a case at any time and can quickly pass this on to colleagues and policy holders. This significantly increases the quality of your claims settlements and administrative processes.
Quick claims processing
Provide your case workers with up-to-date information and support them in their daily work with workflows and automated processes. This enables them to settle claims without delay.
Highest level of accountability
In electronic records for policy holders, policies and claims, all documents are gathered in one place. This means you have all the information you need at any time, in the right context, no matter where you are.
Information sharing & communication
Create a centralized and always current basis of information for all LOBs. Securely share documents with third parties in protected virtual project rooms. This is how to communicate and collaborate effectively.
You always have an eye on the status of application and claim processes and can view the processing steps at any time. This promotes transparency throughout all case work.
The storage of sensitive information about policy holders and cases is access-protected and audit-proof. Traceable deletion of personal data is also optional. This enables you to fulfill legal retention and data protection requirements.
Significant cost reductions
With one software, you have solutions for a range of LOBs which reduce the amount of routine work for your team and improve information flows. This cuts down on case processing costs in the long term.
The 360° perspective of your insurance case
With Doxis4, you can have a 360° perspective of information related to policy holders, policies, claims and much more. Digital records bring together documents, data and processes pertaining to your policy holders or insurance cases. Information is provided in its context — no matter if you are dealing with documents from previous claims or related claims, or from the ERP system or claims management system data. It's all available from any location and can be worked on out of one application.
With Doxis4, your employees can quickly access information and process applications and claims. Not only is case processing faster, but your employees are also able to provide immediate information. This saves on money and brings your service to a higher level.
We'd be happy to talk to you about Doxis4 enterprise content management (ECM). After filling out our contact form, you will receive further information without any further obligations. You can also schedule a live presentation of Doxis4.
We look forward to hearing from you.