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„Electronic records with workflow management has made our claims settlement perceptibly more efficient and has eased collaborative work and cross-departmental cooperation. The eRecords are the basis of new digital services for our customers and partners.”

René Schmalen, Head of Aviation Claims, Delvag Versicherungs-AG
Delvag Versicherungs-AG
CompanyDelvag Versicherungs-AG
Area of applicationElectronic claims records with workflow-supported settlement process with Doxis4 BPM
IndustryInsurance
Employees310 (group-wide)
Turnover>70 million euros (gross)
HeadquartersCologne, Germany
IntegrationMS Office, MS Outlook, special application "SMS" for claims management
Project scopeGermany

Brief Project Description

Starting point

Increased business volume at Delvag Versicherungs-AG, an insurance firm of the Lufthansa group for air travel, transport and reinsurance coverage, necessitated a measurable boost in efficiency in claims settlements, among other things. The heterogeneous records management system — part paper-based, part electronic — was to be replaced by a uniform digital record solution; business processes were to be supported primarily by workflows. The first step was to optimize processes in claims management. In the future, further processes in the various company areas will also be supported and cross-area collaboration improved. The goal is to tap the automation potential, if it makes business sense. The basis for this is a scalable and functionally adjustable ECM platform that can be rolled out in other areas of Delvag. ECM solutions are technically deeply integrated with the leading portfolio management system to avoid redundant data maintenance and retention.

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