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„The number one strategic target of DEVK is customer satisfaction. We can only achieve this if we are fast and able
to provide information on demand.”

Markus Schiffer, Project Manager, Department of Project and Portfolio Management, DEVK
DEVK
Company DEVK insurance policies
Area of application Case- oriented insurance management, from insurance applications to claims settlements
Industry Insurance
Employees Approx. 6,000
Turnover Around 3 billion euros (2016)
Headquarters Cologne, Germany
Integration SAP, MS Office/Outlook, PARIS (in-house system)
Project scope Germany
More information in the +Content area
Customer: DEVK insurance
Best Practice

DEVK: No sooner said than done — with SER's case-centric DMS

Best Practice »

Brief Project Description

Starting point

The number one strategic target of DEVK is customer satisfaction. This can only be achieved through
fast processes, low resource utilization and high service quality. Instead of complex paper-based case
work, DEVK decided to launch end- to-end digital case processing. Doxis4 is now implemented
throughout all business divisions. With automated inbound mail processing, Doxis4 eRecords and
workflow support, DEVK is able to successfully implement digital case- oriented insurance management.
The capacities of regional locations are optimally tapped and the processing times are
minimized: The policy holders get the best possible service.

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