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„Our hunt for an ideal document management solution has reached global proportions, but it turns out that the answer was right in front of us all along – just across the River Rhine at SER.”

Martin Treder Global IT, DHL Express
DHL Express
CompanyDHL Express
Area of applicationWorldwide document archiving.
TurnoverIn the region of €11.8 billion
IntegrationCustomer portals, internal DHL Express applications
Project scopeWorldwide

Brief Project Description

Initial situation

For quite some time now, DHL has relied on the use of electronic document filing processes, with its main focus on the ability to access information in real time all over the world. However, the old archive currently in place did not offer consistent access to the electronic documents and only had limited functional extendibility. Not only this, but different solutions were required for long-term and short-term archiving. It is for such reasons that DHL made the decision in 2010 to introduce a uniform, company-wide DMS solution. After carrying out a detailed analysis, DHL entered into a partnership with Hewlett-Packard to create one of the largest commercial document archives in the world. The software of choice was the Doxis4 iECM Suite from SER. The objectives of this venture included establishing conformity with all legal requirements worldwide (compliance), a higher degree of flexibility as a result of processing many different document types through uniform interfaces, and an increase in speed thanks to the immediate access to documents on the archive.

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