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„The digitalization of internal and customer-centric processes, supported by SER, is an important component of the overall digitalization strategy of our public utilities company”

Horst Schröder Customer Service Stadtwerke Frankenthal GmbH
Stadtwerke Frankenthal GmbH
CompanyStadtwerke Frankenthal GmbH
Area of applicationLaunch of customer and household connection records
IndustryEnergy supplier
Employees200
Turnover€96 million (2015)
HeadquartersFrankenthal, Germany
IntegrationSchleupen ERP for energy suppliers, Microsoft Office/Outlook
Project scopeGermany

Brief Project Description

Starting Point

The electronic archive of the Frankenthal public utilities company had become outdated. It no longer
met the performance and usability requirements and did not offer any DMS/ECM functions. For these
reasons, the energy supplier sought a company-wide ECM solution to replace the legacy archive. It
needed a solution with ECM functions (BPM and eRecords) that could communicate with the ERP
system via interfaces. It was particularly important for the company to get a high- performing
workflow functionality for inbound/outbound mail processing, to support customer service with
eRecords, and to manage approximately 30k household connections.

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