The electronic archive of the Frankenthal public utilities company had become outdated. It no longer
met the performance and usability requirements and did not offer any DMS/ECM functions. For these
reasons, the energy supplier sought a company-wide ECM solution to replace the legacy archive. It
needed a solution with ECM functions (BPM and eRecords) that could communicate with the ERP
system via interfaces. It was particularly important for the company to get a high- performing
workflow functionality for inbound/outbound mail processing, to support customer service with
eRecords, and to manage approximately 30k household connections.