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„With Doxis4 BPM, processes are easy to model and therefore very well supported. What more could we ask for!”

Günter Schlegel, System Administrator of Doxis4, STEAG Fernwärme GmbH
Logo: STEAG Fernwärme GmbH
CompanySTEAG Fernwärme GmbH
Area of applicationWorkflow-supported processes for managing district-heating connections
IndustryHeat supply, district heating
Employees178 (12/2015)
Turnover€110.1 million (2015)
HeadquartersEssen (Germany)
IntegrationMicrosoft Office
Project scopeGermany

Brief Project Description

Starting point

Daily work at STEAG Fernwärme GmbH involves many employees working together on a common project, e.g., on connecting a customer to the district-heating pipeline. This means that all project team members need access at all times to customer data, such as contracts, drawings, site plans, designs, pipelines, civil engineering plans, revegetation plans, etc. SER has been helping STEAG since 1999 to manage these core processes using workflows, which have been continuously developed over the years. The new product generation, Doxis4, makes it possible for STEAG to depict not only highly structured processes, but also flexible and adaptive workflows. Doxis4 also provides STEAG with further ECM modules, ranging from an electronic archive and DMS to electronic records.

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