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Give your SER solutions an efficiency boost

The SERacademy is SER's enterprise content management training centre. It offers users, project developers and administrators the chance to learn how to make the most of their SER solutions in no time at all – from the basic configuration stage right through to productive day-to-day applications. With three state-of-the-art training sites in Bonn, Berlin and Stuttgart, customers are never too far away from an SERacademy – no matter where in Germany they're based. For customers and prospects in Austria, the SERacademy also offers training courses in the capital city of Vienna.

The SERacademy teaches participants how to get the most out of their SER systems on a day-to-day basis. The focus isn't on the general use of the products – thanks to the consistent use of the Microsoft look & feel, this can be done intuitively. SERacademy training courses explain the advanced options and special functions of the Doxis4 iECM suite in no time at all. After all, the greater the level of ECM expertise within your company, the more effective the solutions are in use.

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  • 4 state-of-the-art training sites in Germany (Berlin, Bonn, Stuttgart) and Austria (Vienna)
  • 26 successive modular training courses (standard) over 1 to 4 days
  • Extensive practical content in all training courses

The key target groups of the SERacademy

Technical administrators

The role of the technical administrators is to ensure that critical corporate systems run smoothly with maximum availability. To allow them to do their job effectively, the administrators not only have to know all about the configuration and maintenance of the Doxis4 content service bus as well as all of its components, but also deal with storage virtualisation, replication and information lifecycle management (ILM).

Specialist administrators and developers

Specialist administrators focus on using the Doxis4 cubeDesigner to individually design storage and search forms, classification schemes and workflow structures, in addition to managing users and the relevant access rights within the system. This allows SER customers to develop the solutions in use further and adapt these to suit their individual company requirements.

Power users

By attending training courses, users are able to discover the full scope of possibilities afforded by the software and can then take this expertise back to their own companies as a “power user”. The content of these courses includes how to combine the various search, filter and grouping functions as efficiently as possible to allow users to find the necessary information in no time at all – even in large quantities of documents.

Training programme for the SERacademy

The training programme for the SERacademy currently includes a total of 26 standard modular training courses, each of which largely leads onto the next. Modules typically last between one and four days depending on the subject matter and requirements of each course. Each of the four training sites employs specialist training staff to deliver the material for the various subject areas, ensuring that the quality remains consistently high no matter which site you visit. The range of services offered by the SERacademy is completed by specially adapted courses based on customer requirements, which can even be delivered at the customer's site.

So to sum up, the SERacademy offers perfectly tailored courses for each target group with a high level of practical content, designed to increase the effectiveness of your ECM solutions.

The SERacademy team

SERacademy training sites

With four SERacademy sites in Bonn, Berlin, Stuttgart and Vienna, SER is never too far away from its customers. This keeps travel times to a minimum for those involved in the training programmes and makes the decision-making process much more flexible from the customer's point of view. Another advantage of having four training sites is the ability to offer a more comprehensive range of courses.

European headquarters, Bonn

Our European headquarters in Bonn offer four state-of-the-art training rooms with all of the latest equipment. This site is conveniently situated with excellent transport links, making it an ideal choice whether you're coming by car, train or even flying into the Cologne Bonn airport nearby.

Regional office, Berlin

Not to be outdone, the seminar rooms at our regional office in Berlin are also equipped with all the necessary gadgets for hosting enterprise content management training courses. This site is in a prime location in the Neues Kranzler Eck – right on the Kurfürstendamm. This city-centre location is ideal for the wealth of opportunities afforded by the exciting extra-curricular programme that complements the SER training courses, meaning this site attracts people from far beyond northern and eastern Germany.

Regional office, Stuttgart

Our regional office in Stuttgart is particularly popular with customers and prospects based in southern Germany. It also goes without saying that this site certainly doesn't fall short when it comes to providing the ideal conditions for your training experience, as all of our SERacademy locations are kitted out with the latest technical equipment as standard.

Training site, Vienna

The capital city of Vienna is home to the Austrian SERacademy site. It provides high-quality meeting rooms with state-of-the-art seminar technology. Experience the advantages of the Doxis4 iECM suite for yourself, with software that offers a wide range of functions designed to optimise your document management and paperwork-heavy business processes. Power users, administrators and developers attending our Vienna site can also expect to receive first-rate training delivered by the competent and experienced staff at the SERacademy.