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3 out of 4 companies are not ready for the EU GDPR

Market research ECM Insights 2017

(02.02.2018 - Berlin) 3 out of 4 large companies do not feel prepared for the EU GDPR. This is one of the results of a survey conducted by the SER Group for the ECM Insights market research series. What's alarming here is that over 45 percent have yet to develop a plan to fulfill the new requirements.

Time is running out: The EU General Data Protection Regulation (EU GDPR) goes into effect on May 25, 2018. If companies are unable to meet the new requirements, it will come at the cost of up to 20 million euros or 4 percent of a company's total revenue (whichever is higher). In light of these high financial penalties, it is surprising that 75 percent of the surveyed corporations from German-speaking countries are still unprepared for the EU GDPR. Furthermore, 45 percent do not know how to meet requirements such as the right to erasure, which stipulates that personal data must be completely deleted on request.

The problem: dispersed information

It's easy to see where the problem lies: The IT landscapes of many companies are full of information silos that are decentrally located. Personal information is often stored across various outdated archives and other legacy systems, in file systems or even in email mailboxes. According to 77 percent of the 1,826 responding CIOs, process managers and IT managers, this causes several problems. One is that it exacerbates access to information, which makes it even harder to meet the EU GDPR. "Many companies must first answer a crucial question: Do they even know where personal data is stored? If you can't answer this question, you can't take measures to fulfill the regulatory requirements of the EU GDPR," emphasizes Manfred Zerwas, Managing Partner of the SER Group.

EU GDPR compliance with Doxis4

For companies like these, the solution is to bring together dispersed data and documents and make them accessible in one centralized ECM system. With such a system, companies will be able to find, transmit and completely and traceably delete personal data at any time. "Every company can fulfill the new data protection requirements with the right tools. A certified ECM system such as Doxis4 is a solid basis for complying with the EU GDPR," comments Manfred Zerwas.

ECM Insights 2017 about the EU GDPR

Press contact

Please don't hesitate to contact us for press inquiries via email or phone.

SERgroup Holding International GmbH
Public Relations
Kurfürstendamm 21
D-10719 Berlin


Mrs. Alexandra Lilienthal
Email: alexandra.lilienthal@ser.de
Phone: +49 30 498582-214

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About the SER Group

The company SER

  • Largest European software vendor for enterprise content management*
  • One of the top five software-only ECM vendors worldwide
  • Owner-run company
  • Software "Made in Germany"
  • A "Visionary" in Gartner's Magic Quadrant for Content Services Platforms (CSP)
  • A "Strong Performer" in both of Forrester's ECM Waves
  • Over 550 employees
  • More than 2,000 customers worldwide; half of which are DAX 30 companies
  • Largest ECM development team in Europe

The software Doxis4

  • Standardized ECM software for large corporations, mid-sized firms and public administrations
  • A uniform ECM, BPM and collaboration platform with
    • comprehensive metadata management
    • numerous horizontal and vertical solutions
    • hybrid BPM for all business processes – from ad hoc to highly structured
    • collaboration components for secure information sharing, both internally and with external partners

*According to the most recently published figures on revenue, gross profits, operating results and number of employees