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Quo vadis IT? SER brought back the latest trends and insights from Gartner Symposium/ITxpo

Gartner Symposium / ITxpo

(18.11.2015 - Berlin/Barcelona) Under this year’s theme “Rise to the Challenge” more than 5,000 CIOs and IT leaders gathered in Barcelona for Gartner Symposium/ITxpo. As Platinum Sponsor SER positioned ECM Excellence for the Digital Workplace as part of the CIO agenda both at the stand (ITxpo) and as part of the official conference programme (symposium).

The five-day programme was packed with fascinating, visionary sessions and a multitude of networking opportunities – a hard task to decide which sessions to join.

For SER the event already started off successfully by hosting the Sunday VIP dinner. This gave us the opportunity to discuss the Digital Workplace and related challenges with relevant CIOs and IT experts. The international attendees and idea exchange indicated that ECM Excellence is a crucial part of the workplace of the future.

Nevertheless, the main part was reserved for sessions and presentations. Approximately 100 sessions and roundtable per day covered the full range of IT. Attendees handpicked their individual agenda according to their business priorities. Session revolved around they key topics Renovating the IT Core, Drive Business Growth and Leadership. Especially, all sessions themed Plan for the Digital Future were insightful and worth sharing. The key messages can be wrapped-up as follows:

  1. Disruption becomes more and more relevant as driver of innovation. Nowadays, disruptive innovation are mainly not driven by industry peers but digital companies, who challenge the market from “outside”. This e.g. is the case with Google and Tesla – both work on the car of the future, but are not traditional car manufacturers. Therefore it is important to drive disruptive innovations from within the company and to look into digital business models – quite a range of companies try this via acquisitions of technology companies (“techquisitions”).
  2. The Bimodal Organisation creates (future) growth by integrating innovative technologies and software. And yet, CIOs have to think in two modes and align their activities accordingly. On the one hand there is the traditional IT, which is mainly about stability and security. On the other hand, in mode two, departments require fast, unconventional solutions from IT.
  3. Algorithms and Smart Machines are going to take over a multitude of tasks independently. Not only the people themselves need to get used to this scenario, but also the company strategy needs to be adjusted in this regard. The supermarket of the future for example assembles a shopping basket according to an elaborated stock-keeping system automatically after the order has been received and optimises the processes and delivery times.

The CIO is a crucial partner and experts for topics like this, who supports the CEO and departments in all business relevant questions.

SER’s presentation on the implementation of multifunctional document management and its resulting advantages at DHL Express was also a huge success. Conversations continued after the session and will be proceeded in due course. Find out more about DHL Express and how they have transformed their business into a true digital workplace with the help of Doxis4 processing more than 5,000,000 new documents per day. http://www.ser-solutions.com/referenzen/detail/dhl-express-338.html

Re-live the event via Twitter: https://twitter.com/hashtag/gartnersym

Gartner Symposium / ITxpo in Barcelona

Press contact

Please don't hesitate to contact us for press inquiries via email or phone.

SERgroup Holding International GmbH
Public Relations
Kurfürstendamm 21
D-10719 Berlin


Mrs. Alexandra Lilienthal
Email: alexandra.lilienthal@ser.de
Phone: +49 30 498582-214

About the SER Group

SER is the largest European software vendor* of complete enterprise content management systems for information logistics. With more than 550 employees in 15 companies at 22 separate international locations, SER provides its customers with personal, on-site advice, support, implementation and maintenance. Added to this is a network of experienced partners. Around the world, SER has more than 2,000 corporate customers – including half of the DAX 30 companies – with more than 1 million users in total.

For 30 years now, SER has been developing software that is “Made in Germany” for companies from all industry sectors. The entirely service-oriented Doxis4 iECM Suite is a technological milestone which offers flexible options for every ECM scenario. The range of solutions includes electronic archiving and document management, electronic records and workflow, automated processing of incoming mail and e-mail archiving.

* Based on the latest available data, SER is Europe's number one independent vendor for ECM software in terms of turnover, gross profit, operating profit and number of employees.